pori88 Frequently Asked Questions

pori88 requires a government-issued photo ID for KYC verification before your first withdrawal is processed. Accepted documents include your National Identity Card (NID), passport, or driving licence. Upload clear, colour photos of both the front and back of the document through your account dashboard. KYC is reviewed within 24 hours on business days.

To reset your pori88 password, click the "Forgot Password" link on the login page and enter the email address or mobile number linked to your account. A one-time reset link or SMS code will be sent within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact [email protected].

No — pori88 strictly permits one account per player. Duplicate accounts are detected automatically and any bonus winnings associated with multiple accounts may be voided. If you already have an account you cannot access, contact our support team to recover it rather than opening a new one.

To permanently close your pori88 account, email [email protected] with the subject line "Account Closure Request" from the address linked to your account. Any remaining balance must be withdrawn before closure is processed. If your request is related to problem gambling, our team will also offer self-exclusion options and direct you to responsible gaming resources.

Nagad deposits on pori88 are processed instantly in most cases, with funds credited to your account balance within 1 to 5 minutes. If your deposit has not appeared after 15 minutes, check the transaction status in your Nagad app and contact pori88 support with the transaction reference number for a manual review.

The minimum withdrawal amount on pori88 is ৳1,000. This applies to all withdrawal methods including bKash, Nagad, Rocket, Upay, and bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank. There is no maximum limit for verified accounts, though large withdrawals may require additional identity confirmation as part of our security process.

Mobile wallet withdrawals via bKash, Nagad, or Rocket are typically processed within 30 minutes to 2 hours after approval. Bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, City Bank, or Sonali Bank may take 1 to 3 business days depending on the receiving bank. All withdrawals require a completed KYC verification before the first payout is released.

pori88 does not charge any platform fees on standard deposits or withdrawals. However, your mobile wallet provider or bank may apply their own transaction charges — for example, bKash and Nagad each have their own Send Money fee structures that are outside pori88's control. Always check your payment provider's current fee schedule before initiating a transaction.

Yes, pori88 accepts deposits and withdrawals via both Rocket (Dutch-Bangla Bank Mobile Banking) and Upay. The process is the same as bKash — select your preferred wallet in the Deposit section, enter the amount, and complete the transfer from your mobile wallet app. The minimum deposit is ৳500 for all supported wallet methods.

All slot games on pori88 are powered by certified game studios including Pragmatic Play, NetEnt, and Microgaming, whose RNG (Random Number Generator) engines are independently audited for fairness. pori88 does not alter game outcomes in any way. Each spin result is determined entirely by the game provider's certified RNG, ensuring every player has the same statistical chance on every spin.

RTP stands for Return to Player — it is the percentage of total wagered money a slot game is mathematically programmed to pay back to players over a very large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of spins. RTP does not guarantee individual session results, but choosing higher-RTP games on pori88 generally offers better long-term value.

Yes — the pori88 platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open pori88.app in your phone's browser and the site adapts to your screen size automatically. All games including live casino tables, slots, and sports betting are available on mobile with no loss of functionality compared to the desktop version.

pori88's live casino section, powered by Evolution Gaming, Ezugi, and Playtech Live, includes live roulette, live baccarat, live blackjack, live teen patti, live andar bahar, and live game shows such as Dream Catcher and Monopoly Live. Games are streamed in HD from professional studios and feature real human dealers. Minimum and maximum bet limits vary by table.

A wagering requirement is the number of times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the bonus funds convert to real withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total qualifying bets before withdrawing. Wagering requirements and eligible games for each pori88 promotion are detailed in the individual offer terms.

Free spin winnings on pori88 are subject to wagering requirements as specified in the promotion terms for each free spins offer. The wagering multiplier, eligible slot games, expiry timeframe, and maximum withdrawal cap from free spin winnings all vary by promotion. Always read the full terms of any free spins offer in your pori88 account before claiming.

Yes — pori88 operates a tiered loyalty programme that rewards consistent play. As you wager on eligible games and sports markets, you accumulate loyalty points that unlock higher tiers with improved benefits including faster withdrawals, personalised deposit bonuses, higher betting limits, and access to exclusive promotions. Full details of tier thresholds and rewards are available in the Loyalty section of the pori88 platform.

pori88 operates as an online gaming platform accessible to Bangladeshi players and takes its legal and compliance obligations seriously. We do not make specific claims about local licensing status as gambling regulation in Bangladesh is an evolving area. Players are personally responsible for ensuring their use of online gaming platforms complies with applicable local laws. pori88 strongly recommends that all players review their local regulations before registering.

The minimum age to register and play on pori88 is 18 years. This is an absolute requirement with no exceptions. Age is verified during the KYC process using government-issued identification. Any account found to belong to a person under 18 is closed immediately and all associated funds are returned. pori88 takes its 18+ policy seriously as part of its broader responsible gaming commitment.

To self-exclude from pori88, email [email protected] with the subject line "Self-Exclusion Request" and your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Your account will be suspended within 24 hours of the request. During a self-exclusion period, the account cannot be reopened under any circumstances. pori88 also offers shorter cooling-off periods and deposit limits for players who want a lighter intervention.

Deposit limits on pori88 can be set from the Responsible Gaming section of your Account Settings. You can choose a daily, weekly, or monthly limit in Bangladeshi Taka. Reductions to your limit take effect immediately, while increases require a 24-hour cooling period before they activate. This delay is intentional — it protects you from making impulsive decisions during a losing streak.